Be aware of utility scammers

Updated March 23, 2020

Your City of Roseville Utilities are alerting customers to be aware of potential scam phone calls or emails threatening to shut off power if a payment is not made.

Since the COVID-19 outbreak began, we’ve received several reports regarding scammers requesting payment on past due utility bills immediately. Last week, we announced that in response to the COVID-19 pandemic, we’ve voluntarily implemented a moratorium on service disconnections for non-payment.

This suspension applies to both residential and commercial customers and will remain in effect until further notice.

Customers should assume that any threat related to a disruption in service for non-payment is a scam.

Scam phone call tactics can include:

  • Asking for immediate payment regarding on past due utility bills.

  • Notifying residents that they are eligible for a federal tax refund related to their utility bill.

  • Trying to sell services related to solar evaluation.

The following tips are available to help protect customers from all types of potential scams:

  • City of Roseville utility billing will not ask for personal information or a credit card number over the phone. Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.

  • Other types of scams that can impact customers include online "phishing" where scammers seek personal or financial information, as well as in-person scams where scammers pose as an electric or gas employee.
  • Customers with concerns about the legitimacy of a call about a past due bill, service request or request for personal information are encouraged to call utility billing at 916-774-5300.
  • Customers should always ask to see identification before allowing anyone claiming to be a City of Roseville utility representative inside their home. Our employees always carry their identification and are willing to show it to you.

  • If you feel threatened in any way, notify local law enforcement immediately.

We take your health and safety seriously and will actively work with law enforcement to help stop any scam victimizing customers. Anyone who has received such a call can report it immediately by calling utility billing at 916-774-5300.

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