Call us first for sewer issues

Before calling a plumber, send up the signal. Roseville’s SewerHeroes are on call 24 hours a day, seven days a week to check the system and determine where the problem is.

Calling the City first helps confirm whether the issue is in the City sewer system or a private sewer line before you spend money on a plumber. This service is included as part of your monthly sewer bill, so there is no charge for us to come out and assess the situation.

Call 24/7 (916) 774-5750 Save this number now so it is ready if you ever need it.

What to do right now

If you are experiencing a sewer backup:

  • Stop using water immediately. Turn off washing machines, dishwashers, showers, and sinks.
  • Call (916) 774-5750 and tell us what you are seeing such as toilet overflow, slow drains, gurgling, or water coming up through drains.
  • Limit the spread. Keep children and pets away from the affected area and block doorways with towels if it is safe to do so.

Signs of a sewer backup

  • Multiple drains backing up at the same time
  • Gurgling toilets or drains
  • Water coming up through floor drains
  • Sewage backing up in tubs or showers

Why call the City first

  • Check the City sewer main
  • Determine where the problem is located
  • Clear the blockage if it is in the City system
  • Help you avoid unnecessary plumbing costs

What happens after you call

  • Respond quickly to investigate the issue
  • Check the sewer system to determine whether the issue is in the City sewer main or on private property
  • Assess the situation at no charge
  • Clear the blockage if the issue is in the City sewer main or service connection
  • Explain next steps if the issue is located on a private sewer lateral

What we fix vs what you fix

City responsibility
  • Sewer mains in the street
  • Service connections maintained by the City
  • Clearing blockages in the City system
Property owner responsibility
  • Sewer lateral from the building to the City sewer main
  • Clearing blockages in the private lateral line
Calling the City first helps determine where the problem is before you spend money on a plumber.

Common causes of sewer backups

  • Flushing wipes or other items that should not be flushed
  • Grease buildup in pipes
  • Tree roots growing into sewer lines

Sewer backup? Call the City first.

Roseville wastewater crews are on call 24 hours a day, seven days a week.

Call (916) 774-5750
Tip: Add the number to your contacts as “Roseville sewer 24/7.”