Roseville Transit is committed to ensuring that no person is denied access to its services, programs, or activities on the basis of divisibility, as provided by title II of the Americans with Disabilities Act of 1990 (ADA). 

Bus Accessibility

All Roseville Transit buses are equipped with ramps and the ability to “kneel” by lowering the front steps, making boarding easier. Please let the driver know if you need assistance. All buses are also equipped with areas for securing mobility devices. Assistance with passenger lifts, securing mobility devices, and fare payment is available when necessary or upon request. 

For easier and faster securement, straps are available by calling (916) 745-7560. You may also contact us for a consultation. 

The seats closest to the front of the bus and near the door are reserved for elderly and disabled passengers.

Roseville Transit can transport passengers with mobility devices provided they can be loaded and secured safely. If we are unable to load and safely secure the passenger’s mobility devise the passenger may be denied service until they are able to substitute a mobility devise that we are able to load and secure safely.

Learn more about ADA accessibility in the City of Roseville.

Roseville ADA Paratransit Service

Roseville Transit Arrow (formerly Dial-A-Ride) offers ADA Paratransit Service which operates as a complement to Local Service. It complies with the Americans with Disabilities Act. ADA certified individuals are entitled to:
- Discounted fare for the ADA passenger and one companion
- Personal Care Attendant, travels free of charge, if certified as such
- Origin to destination service upon advance request, and if feasible, when assistance beyond the curb is necessary.

Learn more. 

Mobility Training

Roseville Transit provides Mobility Training at no cost. 

Mobility Training gives you the necessary tools to take control of your transportation. A professional mobility trainer will meet with you to ride the bus with you and teach you how to safely and independently use transit throughout the south Placer area. It's offered one-on-one or in a group. 

Learn more. 

Requesting Reasonable Modification

Individuals with disabilities may submit requests for modifications of Roseville Transit services or facilities using the form below, by written mail to 316 Vernon Street, Suite 150, Roseville CA 95678, or by phone at (916) 774-5293. 

Please provide the requestor's name, date, contact information and specific modification being requested, and you will receive a determination no later than 15 days after your request. 

Information in Accessible Formats

Information on the website is available in various accessible formats upon request. To request a format accessible to you, fill out the form below, call (916) 774-5293, or email [email protected]. Individuals with hearing impairments may contact the California Relay Service by dialing 711 for assistance with the call. 

ADA-related Complaints

A grievance process is available to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Roseville. 

Step 1:  You may submit ADA-related complaints to the ADA Coordinator: 
   -  Using the form below
   -  By e-mail
   -  Written mail to 316 Vernon Street, Suite 150, Roseville CA 95678
   -  By phone by calling (916) 774-5293 or using the California Relay Service. 

The complaint should be submitted by the complainant and his/her designee as soon as possible but no later than 60 calendar days after the alleged violation. 

Please provide the complainant's name, date, contact information, and the specific ADA-related complaint being made. A written notice of receipt shall be sent to the complainant within five business days of the receipt of the complaint. 

Step 2: If further information is required to investigate the case, the ADA Coordinator will contact the complainant in writing. The complainant has 30 business days to submit the requested information. 

Step 3: Once all requested information is received, the ADA Coordinator has 60 business days to make a determination, which will be provided in writing. If the requested information is not received within 30 business days from the date of the request, the ADA Coordinator can administratively close the case. 

Step 4: If the complainant wishes to appeal the ADA Coordinator's decision, the complainant shall make an appeal request in writing within 10 business days of receipt of the ADA Coordinator's decision. An appeal of the ADA Coordinator's decision will be heard by the decision-making body as per the Roseville Municipal Code at the next available scheduled meeting. 

All written complaints received by the ADA Coordinator and his/her designee, appeals, and responses will be retained by the City of Roseville Public Works Department for at least one year, and in summary form for at least five years. 

Title VI of the Civil Rights Act

Roseville Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Roseville Transit. 

Learn More. 

Contact Roseville Transit

We’re here to help! Use this form to send us your comments, suggestions, or concerns. 

If you need immediate assistance, please call (916) 774-5293. 

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