You will first receive a mailed reminder notice. There is a 10 day grace period before a 5% late fee is assessed. Two automated reminder phone calls will be made to the phone number associated with the account before service is disconnected. Please call our office before the final date to pay on the reminder notice if you need to make a payment arrangement or discuss partial payment options.
§ 14.04.060 Time period for payment of bills—Delinquent bills.
A.
Utility service account payment shall be due upon receipt of invoice. Payment may be made either by mail, or at authorized payment locations or through other city-authorized payment methods. An account shall be considered past due if payment is not received on or before the bill due date, which shall be no less than 21 days from the invoice date.
B.
Customers shall be mailed reminder notices if payment is not received on or before the bill due date. A reminder notice may also be conspicuously posted at the customer's premises. If payment in full is not received within 15 days of the reminder notice, service shall be subject to termination.
At least 48 hours prior to termination of service, a final notice shall be provided to the customer by telephone, mail, in person, or by posting in a conspicuous location at the premises in accordance with Section 10010.1(b) of the
Public Utilities Code.
Service to an account already subject to special payment arrangements shall be terminated 24 hours after notice is posted on the served premises.
Customers requesting reestablishment of utility service following termination as provided above shall be charged a reestablishment fee as established by resolution adopted by the city council, as amended from time to time.
Service to an account already subject to special payment arrangements shall be terminated 24 hours after notice is posted on the served premises.
Customers requesting reestablishment of utility service following termination as provided above shall be charged a reestablishment fee as established by resolution adopted by the city council, as amended from time to time.
C.
No terminated utility service shall be reestablished until a deposit equivalent to two months' estimated service charges has been made at the discretion of the finance department, together with all delinquent utility charges. A reestablishment charge as established by resolution adopted by the city council, as amended from time to time, shall also be due. If reestablishment of terminated service is requested after regular working hours and all deposits and delinquent charges have been paid, the after hours reestablishment fee shall be due as established by resolution adopted by the city council, as amended from time to time.
D.
Payments for utility services not received by the due date shall be subject to a late payment fee as established by resolution adopted by the city council, as amended from time to time, which shall be added to the subsequent invoice for services.
E.
In addition to the right to discontinue utility services, the city shall have the right to collect the unpaid utility charges from the owner or occupant of such premises at its discretion by any appropriate legal action.
F.
Late payment charges may be waived if the customer enters into a payment arrangement agreement with the city.