Meter upgrade header

Like many utilities throughout the United States, we are modernizing our metering system. This metering upgrade includes advanced meters, which wirelessly send readings and important service information to both our water and electric utilities.

With this change comes benefits: City employees will no longer need to physically visit homes or businesses to read electric or water meters and we can send commands through the network to connect service and perform maintenance.


How do the upgraded meters work?

  • Each customer will receive an advanced water and electric meter. 
  • The new meters will use a securely encrypted network to communicate water and electric usage information to Roseville Electric and Environmental Utilities.  
  • We will automatically receive meter data and important alerts, which allow us to respond faster to service disruptions and customer inquiries. 


Meter Upgrade Graphic

Schedule

We plan to launch this project in a small portion of Roseville later this year . Full deployment would begin thereafter, and the project will take a couple of years to implement throughout the entire city. Please continue to check back on project updates.

Meter upgrade benefits

• We will have near-real-time information from meters: connects and disconnects, leak alerts, and outage notifications. This means faster resolution for customers on service issues and answering common questions.

• The new meters have positive environmental impacts. They reduce trips for meter reading and other related activities, which help reduce emissions and improve air quality.

• The data provided by the meters help the utilities to run more efficiently.

• In the future, customers can actively monitor water and electric usage online. This meter upgrade will allow you to see how much water and electricity you are using every day.


Common questions

Q: Will I receive advance notice of the meter upgrade?
A: Yes, We will make several attempts to notify you. You’ll receive a post card in the mail as well as a door hanger prior to your scheduled meter upgrade. Roseville Utilities with the help of our contractor will install the new meters. They will knock on your door to introduce themselves before beginning work.


Q: When is my meter being upgraded?
A: We intend to begin with a small portion of Roseville this year, with full deployment immediately following. The project is scheduled to take a few years to complete.


Q: Will you upgrade both water and electric meters at the same time?
A: We anticipate upgrading electric meters first. The water meter upgrade will take place shortly thereafter, which we envision up to several weeks after the install of your electric meter.


Q: How long does it take to upgrade the meter?
A: The meter upgrade process will take approximately 15 minutes per connection, under normal conditions.


Q: Will I lose service during the meter upgrade?
A: You may experience a brief loss in power during the electric meter upgrade process. Some digital devices may need to be reset due to the short electric outage. There will be no disruption in water service.


Q: How do you know if your meter was upgraded?
A: You will receive a door hanger when we’ve successfully upgraded the meter or if we were unable to perform the necessary work. If we are unable to perform the upgrade, we will contact you by phone to coordinate an appointment.


Q: How can I identify field staff who are working on the meters?
A: Utility staff and contractors will have signage on their vehicles, dress in uniform and carry photo IDs.

Questions

If you have any questions regarding the new meters, please call our customer service representatives at 916-774-5300.