City of Roseville

The City of Roseville’s certification process follows the Federal Transit Administration’s ADA guidelines. Eligibility is determined by an individual’s ability to get to/from the bus stop, board/exit the bus, and the ability to navigate the Local service. 

ADA Paratransit provides eligible passengers:

• Origin-to-destination service
• Assistance beyond the curb, when necessary and feasible to provide
• ADA Paratransit fare
• Discounted fare for one companion for an individual traveling with the passenger
• If approved, a personal care attendant to accompany you on your trips free of charge.

To apply, request an application from the Alternative Transportation office at 316 Vernon St., Suite 150 or download the application or complete it online. Call us at (916) 774-5293 (TDD: (916) 774-5220), or e-mail [email protected] with questions. Once a request is made, applicants may begin riding with Paratransit benefits while eligibility is determined. 

Applicants have 60 calendar days in which to return a completed, signed, original application to the Alternative Transportation office by mail or in person. All information is kept confidential and will be used to determine if the applicant can ride the Local bus system or if the applicant is eligible for Paratransit services. A determination will be made in 21 days.

If approved, applicants will be notified by letter, of their Roseville Paratransit certification status. A Roseville Transit ADA Paratransit photo ID card must be obtained within 6 months of approval. The ID confirms ADA Paratransit eligibility and must be shown each time upon boarding. There is no charge for new and recertification Roseville Transit ADA Paratransit photo ID cards. However, a replacement ID is available for a fee. 

If ADA Paratransit eligibility is denied, a letter indicating the reason(s) for the denial and how to appeal the decision will be mailed. Denial of eligibility applies only to Roseville ADA Paratransit service.

Excessive No-Shows or Excessive Late Cancellations are defined as a pattern or practice of missing or late cancelling a disproportionate number of scheduled reservations for reasons within the passenger’s control. A pattern or practice involves intentional, repeated or regular actions that are not isolated, accidental or singular incidents. Frequency of use, or proportion of trips missed will be considered when determining a pattern or practice of abuse.