Assistance header

Electric Rate Assistance Program:

Residents meeting certain income criteria may be eligible for a 15% discount on electric service.

To apply please fill out an application -  Application / Aplicación

To find out more about this, or other programs, give us a call at 916-774-5300.


Resources and Programs:

If you are having trouble paying your bill, please call us first. We can assist you in creating a payment arrangement, extending your due date or making a partial payment. We offer several other options to help you pay your bill:

Outside Resources

  

Relief Program

  

HEAP: Project Go administers the Home Energy Assistance Program (HEAP) which assists with the payment of utility bills. They can be reached at 1-888-524-5705.

Salvation Army: This organization offers assistance with payment of utility bills. For more information call (916) 784-3382.

  

As part of our commitment to the community during these uncertain times, we have created the Electric Residential Relief Program. This short-term assistance program is designed to support residents who may be struggling financially as a result of COVID-19. Qualifying customers will receive a one-time credit on their electric bill. For more information and the application:
Application  /  Aplicación

  

Affidavit of non-filing: If you did not file income taxes and need to complete an affidavit of non-filing, please click here to access the form.
         

Budget Billing

  

Medical Program

  

Payment options
Enroll in budget billing: Enjoy a consistent and predictable monthly utility payment throughout the year with our Budget Billing program. To mitigate the spikes in your utility bill caused by seasonal changes, budget billing calculates your average monthly usage, based on the past 12 months, and allows you to pay the same amount month after month. After 12 months on budget billing your account will true-up and a new budget amount will be calculated for the next year.

 

Residents meeting certain income and medical device use criteria may be eligible for a 50% discount on the first 500 kWh and 15% on all other kWh electric usage. For more information and the Application

Medical Notification Program: Residents can notify the City of Roseville of the residential use of essential medical support equipment. This program allows the City to comply with the California Public Utility code 10010. For the Notification Form

  

If you are unable to pay your full past due balance by the final date listed on your reminder notice, please contact our office to discuss payment options. Partial payment amounts or payment arrangements are subject to change monthly. You must contact our office by phone or in person before the final date to pay in order to make arrangements and avoid disconnection.

Please call 916-774-5300