City of Roseville

Rides are reserved 14 days in advance up to one day in advance, and passengers share their ride with other passengers traveling in the same general direction.

Passengers receive a pick-up time when making a reservation, and need to be ready 15 minutes before and after that confirmed time. The Dial-A-Ride bus can arrive any time 15 minutes before and after your pick-up time. Passengers must be ready and waiting for the bus at the curb.

Drivers wait for passengers at the curb of a public street, as close to the designated pick-up location as possible, for no longer than two minutes.

Roseville Transit attempts to keep ride times under 60 minutes, and provides a level of service comparable to Local Service. However, customers traveling farther may experience longer travel times due to distance or traffic conditions.

Upon request, drivers can assist passengers in getting on and off the bus. Drivers are not permitted to assist passengers with carry-on items.

Uses for Dial-A-Ride

If you need to cancel your ride, call 745-7560 more than two hours before your scheduled pick-up time. Otherwise, you will be recorded as a no-show. The cancellation line is always open. Please provide the following information to the reservationist, or by leaving a message:

1. Your name
2. The day and date of your appointment
3. The time of your appointment
4. If you are canceling your trip one or both ways
5. A phone number where you can be reached on the day of your trip

Excessive Cancellations
To avoid excessive cancellations which prevent fair and equitable use of the system by all customers, a pattern of excessive cancellations may result in suspension of service.