Water service disconnection exemption program
In accordance with Senate Bill No. 998 Roseville Utilities has updated our water delinquency process to include the Water Utility Disconnection Exemption program. Details of the City of Roseville water delinquency policies are outlined below. These policies do not apply to the termination of a service connection due to an unauthorized action of a customer. 

The Water Service Disconnection Exemption Program Application is available here.  The completed application must be submitted to our office on or before the final date to pay in order to avoid service interruption.  The program application requires proof of income, a doctor’s approval, and willingness to enter into a payment arrangement.  Example proof of income options include: CalWorks, CalFresh, general assistance, Medi-Cal, Social Security benefits, California Special Supplemental Nutrition Program for Women, Infants, and Children, or the household’s annual income is less than 200 percent of the federal poverty level.

Timeline to pay
Utility service account payments are due upon receipt of the invoice.  An account shall be considered past due if payment is not received on or before the bill due date, which shall be no less than 21 days from the invoice date.

Customers shall be mailed a reminder notice if payment is not received on or before the bill due date.   A reminder notice may also be conspicuously posted at the customer’s premises.  

Payments for utility services not received by the due date shall be subject to a late payment fee, which shall be added to the subsequent invoice for services.

Interruption of service

Roseville Utility customers with accounts consisting of water service only, shall not be subject to interruption of service until the account is at least 60 days past due.  In addition to mailed and automated call notices, notice shall be placed at the property 15 days prior to interruption of service. For information regarding ways to avoid interruption of service, please contact our office at (916) 774-5300 or (800) 767-3142. 

Payment arrangements

Payment arrangements allow the amortization of the unpaid balance over multiple months, assisting the customer in bringing their account current.  When on a payment arrangement, customers must pay new bill amounts on or before their due date. Should the customer fail to complete the payment agreement after meeting all the requirements listed above for water utility disconnection exemption, the customer will be subject to collection processes including but not limited to, third party collection, tax roll placement, etc.

Disputing utility charges

The owner or occupant of any premises may, within 20 days of billing, appeal utility charges per Municipal Code Section 14.04.090.

Payment locations
Payments can be made by online at www.roseville.ca.us/billpay, by mail, over the phone by calling (916) 774-5300 or (800) 767-3142, or by visiting our office at 311 Vernon Street, Roseville, CA, 95661.

Contact us
Office location:  311 Vernon Street, Roseville, CA, 95678
Office hours:  Monday – Friday 8:00am – 5:00pm
Phone Line:  (916) 774-5300 or (800) 767-3142, Monday – Friday 8:00am – 5:30pm