Let’s work together. These are unprecedented times for all of us and we are here to help you navigate them. If you are having trouble paying your bill, please call us first. We can assist you in creating a payment arrangement, extending your due date or making a partial payment. Please reach out before the final date on your reminder notice as those options are only available up until that date. At this time, we are not performing any disconnects for non-payment; we will continue to evaluate the situation as it evolves. Customers who are behind on payment will still owe for service, but will not lose power or water at this time. Our customer service agents are available to assist you Monday – Thursday 8 a.m. – 5:30 p.m. and Friday 8 a.m. – 5 p.m. Please call (916) 774-5300. 
Beware of scams: We have had reports of customers receiving calls demanding immediate payment of their utility bills to avoid disconnection. Please remember that The City of Roseville will never call to demand immediate payment. If your service is ever in jeopardy of being disconnected you will have first received a mailed notice and automated reminder phone calls. If you ever receive a phone call from someone claiming to represent the City of Roseville Utilities, it is always best practice to hang up before giving them any information and call our direct number (916) 774-5300. Do not call them back on the number they have given you as that is part of their scam.  
Apply for the Electric Residential Relief Program: As part of our commitment to the community during these uncertain times, we have created the Electric Residential Relief Program. This short-term assistance program is designed to support residents who may be struggling financially as a result of COVID-19. Qualifying customers will receive a one-time credit on their electric bill.

Access your account online: If you’ve never explored our customer self-service portal, now is a great time to familiarize yourself with all it has to offer: 

Enroll in budget billing: Enjoy a consistent and predictable monthly utility payment throughout the year with our Budget Billing program. To mitigate the spikes in your utility bill caused by seasonal changes, budget billing calculates your average monthly usage, based on the past 12 months, and allows you to pay the same amount month after month. After 12 months on budget billing your account will true-up and a new budget amount will be calculated for the next year.

Stop service: You can place an order to stop your service and check its status.

View and print statements: View past statements, see graphs of your usage patterns, and print statements for your records.

Enroll in AutoPay: Sign up for AutoPay and your bill will automatically be paid each month from the account you designate. Follow these easy instructions to get started: 

Go paperless: Whether you have AutoPay or not, you can opt to receive your bill via email. You will receive an email notification each month when your bill is due. 

Pay-by-text: Receive a text each month with your amount and due date. Simply reply “OK to pay” and you’re on your way.  

Other ways to pay:

Automated phone payments: Using your utility account number, you can make payments 24 hours a day, 7 days a week through our automated phone system by calling (916) 774-5300. There are no fees when using the automated phone system; commercial customers can pay using bank account information and residential customers can pay using bank account information, Visa, MasterCard, or Discover.

Utility drop box: There are two utility payment drop boxes. A drive-up box is located on East Washington between Vernon Street and Atlantic Street. A walk-up payment box is location outside the entrance to the Civic Center. Payments received after 5pm will not be posted until the next business day. 

Automatic Bank Draft (ABD): ABD is a direct debit program that works with your bank on a recurring basis for a quick and simple way to pay your utility bill. On your bill due date, or the first business day after, the total amount of your utility bill will be electronically debited from your bank account. You can enroll in ABD over the phone with a customer service representative by calling (916) 774-5300.

Seek rate assistance:

Electric Rate Assistance Program: Residents meeting certain income criteria may be eligible for a 15% discount on their electric service. 

Medical Rate Assistance Program: Residents meeting certain income and medical device use criteria may be eligible for a 50% discount on the first 500 kWh and 15% on all other kWh electric usage.

Medical Notification Program: Residents can notify the City of Roseville of the residential use of essential medical support equipment. This program allows the City to comply with the California Public Utility code 10010.

HEAP: Project Go administers the Home Energy Assistance Program (HEAP) which assists with the payment of utility bills. They can be reached at 1-888-524-5705.

Salvation Army: This organization offers assistance with payment of utility bills. For more information call (916) 784-3382.

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