The City of Roseville's burglary and robbery alarm program is managed by CryWolf, a third-party alarm administrator. Crywolf issues the City's burglary and robbery alarm permits and biennial renewals, and manages our false alarm reduction program. However, we have a Roseville Police Department Alarm Administrator, Anke DeSmet, who is happy to answer your questions and assist with any alarm-related issues you may have. Call her at (916) 774-5093, or email her at firstname.lastname@example.org.
If you would like to apply for an alarm permit, please go to www.crywolfservices.com/rosevilleca or call the Roseville False Alarm Reduction Program at (877)665-2983. You may also download our application form and send it along with your payment to:
City of Roseville, CA
False Alarm Reduction Program
P.O. Box 749879
Los Angeles, CA 90074-9879
An alarm permit is required for everyone operating an alarm system within the City of Roseville. The cost of an alarm permit application is $35, and the permit is valid for two years. Permits must be renewed every two years at a cost of $15 per renewal. Anyone found operating an alarm system without a valid permit will be charged a late fee. Failing to obtain an alarm permit may result in the issuance of an administrative citation as well.
Roseville, CA Alarm Ordinance Summary
(Including updates to the ordinance effective October 16, 2015)
Alarm Permit Required
- An alarm permit is required for everyone operating an alarm system within the City of Roseville, including both commercial and residential properties. The cost of an alarm permit is $35, and the permit is valid for two years. Permits must be renewed every two years at a cost of $15.
- An alarm company may install an alarm system prior to the alarm user obtaining an alarm permit, but a valid permit needs to be on file when the alarm system is activated or connected.
- Alarm monitoring companies are required to verify if the alarm user obtained an active and valid alarm permit before activating monitoring service.
- Anyone found operating an alarm system without a valid permit needs to pay the $35 permit fee within 30 days of receiving the notice, plus a $5 late fee. Failure to pay will result in additional late fees as follows: 30 days late--$20/60 days late--$40/90 days late--$60/91+ days late: $80 plus $100 administrative citation.
- Alarm permits may not be transferred to another person or alarm site.
False Alarm Response Fees
- The alarm user is liable for false alarm fees. Only alarm users with a valid permit are entitled to one free false alarm per rolling 365 day period.
- A false alarm response fee will not be assessed when a call is canceled by the monitoring company before the officer arrives on scene.
Enhanced Call Verification required
- Prior to requesting police response to an alarm site, every monitoring company is required to make up to two phone calls to the alarm site and/or emergency contact to verify the alarm. In the alarm industry, this is called enhanced call verification.
- Each alarm business or monitoring company is required to submit in a biannual (twice a year) report to the Alarm Administrator, a current list of all alarm systems monitored by the company. These lists will be required by January 15 and July 15 of each year.
- Transfers of service to another monitoring or alarm company must be reported to the Roseville Alarm Administrator by the business to which the transfer is made within 30 calendar days of the transfer.
Suspension of police response to burglar alarms
- The Police Chief may refuse police response to an alarm site if that site has generated excessive (4 or more) false alarms, or has failed to pay permit fees and/or false alarm charges, unless there is a separate indication of a crime in progress.
What are the fees associated with false alarms?
Number of False Alarms in a rolling 365-day period
Failure to pay false alarm fees is a violation of the City’s Alarm Ordinance and may result in suspension of police response. Unpaid invoices may be sent to a collection agency.
How can I pay for these false alarm activations?
You may pay online by logging in to your account on www.crywolfservices.com/rosevilleca or you may send your check (payable to City of Roseville) directly to Roseville False Alarm Reduction Program at PO Box 749879, Los Angeles CA 90074-9879.
How can I prevent false alarms?
- Make sure that you immediately report your false alarm to your alarm company, so they can cancel police response before arrival at your home or business.
- Ensure that everyone in your household or business has been properly trained on how to use the alarm system.
- Work with your alarm company to keep emergency contact lists updated and make sure the system is inspected on a regular basis (at least once a year)
- Avoid decorations or helium balloons that might cause the alarm system to be activated.
- Heavy winds might cause doors to open and alarm systems to be activated. You can prevent this by making sure all doors and windows are properly closed and/or locked and that all latches and locks are in working order.
Can I appeal?
Yes. If your false alarm activations were caused by unusual circumstances, and you have taken steps to correct the problem, you can request a waiver. Within 15 days of receiving the notice, please write or e-mail the Alarm Administrator, Anke De Smet, at 1051 Junction Boulevard, Roseville, CA 95678 or at email@example.com. The Chief of Police or his designee will render a decision in writing. Waivers are not granted often, and are reserved for unusual circumstances.
Be sure to include the following information with your appeal:
- Your name
- Your e-mail address (if applicable)
- The alarm location
- Date of the false alarm
- Your permit number
- Reasons for the appeal
- Any supporting evidence
If you wish to appeal a citation for failing to have an alarm permit, you may request a hearing with the City of Roseville’s Hearing Board. Fill out a request for hearing from www.roseville.ca.us/gov/city_attorney/default.asp and return it to the Roseville City Attorney’s Office within 30 days of the date of your citation.
CryWolf: www.crywolf.us/rosevilleca or (877)665-2983.
City of Roseville, CA False Alarm Reduction Program
PO Box 749879
Los Angeles, CA 90074-9879
Roseville Police Department Alarm Permit Unit:
1051 Junction Blvd, Roseville CA 95678