Alarm Information




The City of Roseville's burglary and robbery alarm program is managed by CryWolf, a third-party alarm administrator.   Crywolf issues the City's burglary and robbery alarm permits and annual renewals, and manages our false alarm reduction program.  However, we have a Roseville Police Deparatment Alarm Administrator, Anke DeSmet, who is happy to answer your questions and assist with any alarm-related issues you may have.   Call her at (916) 774-5093, or email her at alarmpermits@roseville.ca.us.  


Here are some frequently asked questions about Roseville's burglary and robbery alarm program:

Do I need an alarm permit?

Yes. According to section 10.64.060 (Alarm System permit required) of the Alarm Ordinance it is “unlawful to activate, operate or maintain an alarm system upon any alarm site within the city without possessing a current alarm system permit to do so.”

Click here to download and print an alarm permit application.  


What is the cost of an alarm permit?

For residential and commercial properties:

Initial alarm permit: $35

Annual renewal: $5

Operating an alarm system without a valid permit will result in the imposition of a $100 administrative fine.

What is CryWolf and the Roseville False Alarm Reduction Program?

The City of Roseville’s burglary and robbery alarm program is managed by CryWolf, a third-party alarm administrator. Crywolf issues the city’s burglary and robbery alarm permits and annual renewals, and manages our False Alarm Reduction Program. To apply or renew an alarm permit, pay a false alarm fee, or get information about the city’s requirements for alarm systems and how to prevent false alarms, go to www.crywolfservices.com/rosevilleca

All invoices and payments are handled by CryWolf on behalf of the City of Roseville.

How can I apply for a permit?  There are two ways to do it--online or by printing out and mailing an application.

1.      Online:

You can register and pay online at www.crywolfservices.com/rosevilleca . The online application process comes in 2 steps:

1.      Register your alarm system: fill out the form. After clicking the ‘Submit’ button you will have successfully registered your alarm system with the Roseville False Alarm Reduction Program. This does NOT mean you have a valid permit!

2.      Pay the non-refundable $35.00 permit fee: after entering your credit card information and clicking ‘Submit’, you will have successfully completed the application process. Your permit information will be sent to you by mail.

2.      OR, Please fill out the application form and send/bring it to the Roseville Police Department, Alarm Permit Unit at 1051 Junction Boulevard, Roseville, CA 95678 along with the $35.00 permit fee. We accept checks (made payable to the City of Roseville) or exact cash.

My alarm system is not monitored; do I still need a permit?

Yes, according to the alarm ordinance it is unlawful to operate an alarm system without a valid permit, whether or not the alarm system is monitored.

I want to work with another alarm company. Do I need to apply for a new permit?

No, but please notify the alarm administrator of all changes. You can reach us at (916) 774-5093 or at alarmpermits@roseville.ca.us .

Can I transfer my permit to a new location/another user?

No. Alarm permits are not transferrable from one person to another or from one location to the next. When moving from the alarmed location, notify the alarm administrator at (916) 774-5093 or at alarmpermits@roseville.ca.us so we can close your account. If you would like to install an alarm system at the new location, you will have to apply for a new permit.

How do I renew my permit?

You may renew your permit online by logging in to your account on www.crywolfservices.com/rosevilleca . The annual renewal fee is $5.00.

You may also mail your check (payable to City of Roseville) directly to Roseville False Alarm Reduction Program at PO Box 749879, Los Angeles CA 90074-9879 or mail/bring your payment to the Roseville Police Department Alarm Permit Unit at 1051 Junction Blvd, Roseville CA 95678. We accept checks or exact cash.

What is a false alarm and why is it a problem?

The Roseville Alarm Ordinance defines a false alarm as “an alarm signal necessitating response by the Roseville Police Department where a life threatening or emergency situation does not exist”.

Whether it is a helium balloon triggering a motion detector, a wrong code entered on the alarm keypad, an accidental push of a panic button, or a door being opened by the wind, the police are called – over and over again. Roseville Police Department responds to an average of 10  false alarms per day. That is over 3600 calls for service annually, roughly 1800 police man-hours just to respond to false alarms.

What are the fees associated with a false alarm?

Every permitted alarm system is allowed 1 FREE false alarm activation per rolling 365 day period. All additional false alarm activation fees are as follows:

Number of False Alarms

Burglary

Robbery

1

FREE

FREE

2

$60

$60

3

$85

$85

4

$100

$150

5+

$150

$200

 

Failure to pay false alarm fees is a violation of the City’s Alarm Ordinance and may result in suspension of police response. Unpaid invoices may be sent to a collection agency.

How can I pay for these false alarm activations?

You may pay online by logging in to your account on www.crywolfservices.com/rosevilleca or you may send your check (payable to City of Roseville) directly to Roseville False Alarm Reduction Program at PO Box 749879, Los Angeles CA 90074-9879.

How can I prevent false alarms?

-          Make sure that you immediately report your false alarm to your alarm company, so they can cancel police response before arrival at your home or business.

-          Ensure that everyone in your household or business has been properly trained on how to use the alarm system.

-          Work with your alarm company to keep emergency contact lists updated and make sure the system is inspected on a regular basis (at least once a year).

-          Avoid decorations or helium balloons that might cause the alarm system to be activated.

-          Heavy winds might cause doors to open and alarm systems to be activated. You can prevent this by making sure all doors and windows are properly closed and/or locked and that all latches and locks are in working order.

Can I appeal?

Yes. If your false alarm activations were caused by unusual circumstances, and you have taken steps to correct the problem, you can request a waiver. Within 15 days of receiving the notice, please write or e-mail the Alarm Administrator, Anke De Smet, at 1051 Junction Boulevard, Roseville, CA 95678 or at adesmet@roseville.ca.us. The Chief of Police or his designee will render a decision in writing. Waivers are not granted often, and are reserved for unusual circumstances.

Be sure to include the following with your appeal:

-          Your name

-          Your e-mail address (if applicable)

-          The alarm location

-          Date of the false alarm

-          Your permit number

-          Reasons for the appeal

-          Any supporting evidence

If you wish to appeal a citation for failing to have an alarm permit, you may request a hearing with the City of Roseville’s Hearing Board. Fill out a request for hearing from www.roseville.ca.us/gov/city_attorney/default.asp and return it to the Roseville City Attorney’s Office within 30 days of the date of your citation.

Contact:

CryWolf: www.crywolf.us/rosevilleca or (877)665-2983.

                City of Roseville, CA False Alarm Reduction Program

            PO Box 749879

                 Los Angeles, CA 90074-9879

 

Roseville Police Department Alarm Permit Unit:

1051 Junction Blvd, Roseville CA 95678

(916)774-5093

alarmpermits@roseville.ca.us