Telephone scam uses fake utility billing security breach

Last Updated: 2/13/2017

At least one Roseville resident received a scam telephone call with an automated message, telling her that her credit card had been compromised, and asking her to “press 1 for more information.”  The caller ID indicated that the call came from the City of Roseville. 

She “smelled a rat”, hung up and reported the scam call to the City.  Had she followed the instructions on the call, it’s likely she would have been asked to provide her credit card information to a scammer.

Unfortunately, telephone scammers have the ability to spoof (falsely display) the phone numbers and caller ID of legitimate businesses and government agencies.

Roseville’s utility billing services have not experienced any security breach.  Never provide your account information or other personal information to someone you don’t know.  Hang up and contact either your utility company or your credit card company at their regular published phone number to confirm.  Most likely you’ll find out that there is no problem with your credit card.

Telephone scams can also be reported to the Federal Trade Commission at 1-877-FTC-HELP or visit ftc.gov/complaint.