Job Details

Position Title:Communications Supervisor
Reference Number:12.096
Division:General Staffing
Contact Name:Human Resources
Contact Phone:916-774-5475
Contact Fax:916-774-5350
Position Description:SALARY RANGE: $4,603 to $6,477 Monthly (26 PAY PERIODS ANNUALLY)

FINAL FILING DATE: Qualified and Regular City Employees should submit an application no later than 5:00 p.m., Monday May 6, 2013. Temporary City employees are not eligible to apply.

Oral Interview: June 4, 2013

The Human Resources Department is accepting applications for the position of Communications Supervisor for the Roseville Police Department. The normal work schedule will be a 3/11, 4/11 shift.

To plan, organize, direct and supervise public safety dispatch operations within the Police Department; and to perform a variety of technical tasks relative to assigned area of responsibility.

• Receives general direction from the Police Services Administrator.

• Exercises direct supervision over assigned dispatch staff.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Recommend and assist in the implementation of goals and objectives; establish schedules and methods for dispatch services and operations; implement policies and procedures.

• Plan, prioritize, assign, supervise and review the work of staff involved in dispatch activities.

• Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.

• Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for staffing, equipment, material and supplies; monitor and control expenditure.

• Assist in the emergency dispatch of public safety personnel as needed, including police, fire, public works and/or utility units.

• Operate the computer aided dispatch (CAD) system and take command of critical incidents.

• Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.

• Perform the duties of a Dispatcher II as necessary.

• Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.

• Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.

• Perform related duties as assigned.


Knowledge of:

• Principles and practices related to operating a modern public safety telecommunications and dispatch system.

• Equipment, tools and materials used in operating a modern public safety telecommunications and dispatch system.

• Principles of supervision, training and performance evaluations.

• Principles of budget monitoring.

• Principles and practices of safety management.

• Pertinent local, State and federal laws, ordinances and rules.

Ability to:

• Organize, implement and direct public safety telecommunications and dispatch operations/activities.

• On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.

• On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds of less.

• Interpret and explain pertinent dispatch and department policies and procedures.

• Assist in the development and monitoring of an assigned program budget.

• Develop and recommend policies and procedures related to assigned operations.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Communicate clearly and concisely, both orally and in writing.

• Testify in court.

• Supervise, train and evaluate assigned staff.

Experience and Training


• Three years of increasingly responsible experience in public safety dispatch activities, at least one of which is comparable to that of the Dispatcher II with the City of Roseville.


• Equivalent to completion of the twelfth grade supplemented by college course work in criminal justice, records management, or a related field.

License or Certificate

• May need to possess a valid California driver’s license and current automobile insurance as required by the position.

• Possession of a California Peace Officers Standards and Training Commission (P.O.S.T.) Public Safety Dispatcher Basic Certificate.

• Possession of a California Peace Officers Standards and Training Commission (P.O.S.T.) Emergency Medical Dispatch Certificate.

The selection process will be determined by the number of qualified applicants and may include a written, oral, or practical examination.

Job Status:Promotional/Lateral (City Employees Only), Salary
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