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IT Policies and Procedures


Administrative Regulations

Administrative Regulations specifically pertaining to Information Technology are:
    A.R. 1.04 - Usage of City Computer & Telecommunication Resources
    A.R. 1.04.1 - Internet Acceptable Use Policy
    A.R. 1.04.2 - Email Usage Policy
    A.R. 1.04.3 - Remote Email Access



Policies

 Employee Separation
The purpose of this SOP is to standardize a procedure in which Information Technology (IT) processes separations for City of Roseville (City) employees.
 IT Methodology
The IT Methodology encompasses many Standard Operating Procedures (SOP), templates, and supporting documentation. This procedure is to be used by Information Technology staff to determine what process or document of the IT Methodology is best utilized in their current situation.
 Professional Services Agreement
This template is used for professional services agreements between the City of Roseville and other consultants or contractors.
 Project Management Methodology
This procedure is to be used by Information Technology staff to initiate, plan, execute and close projects.
 Project Status Report
This template is used for IT staff to monitor the status of current projects.
 Request for Change
This procedure is to be used by information technology staff prior to implementing planned changes to a production component of technology infrastructure, software, hardware, or other IT service which could affect users of that technology in degradation of service or service interruption on or off hours.
 Server Policy
This policy helps provide a reliable and current citrix environment, server environment, and details data preservation regarding document storage for City of Roseville smart client users.
 Software License Agreement
This template is used for software license agreement contracts between the City of Roseville and the software vendor.
 Software Maintenance Agreement
This template is used for software maintenance agreement contracts between the City of Roseville and the software vendor.
 Statement of Work
This Statement of Work template defines the responsibilities of the parties, requirements, services and deliverables between the City of Roseville and the vendor.
 User Access Review
This IT Standard Operating Procedure (SOP) describes the procedure for reviewing City of Roseville user accounts for the application data management systems.
 Visitor Access
This procedure is to ensure that the confidentiality, integrity, and availability of Information Technology’s assets are maintained by controlling the flow of visitors, vendors and guests within our Information Technology facility.