We will exemplify the City's mission, vision, and values:

Be an ambassador

• Maintain a positive attitude
• Greet everyone with a smile
• Project a professional demeanor

Treat every customer with importance

• Be respectful
• Treat internal and external customers with an equal sense of urgency
• Keep our promises and commitments

Provide prompt, accurate service

• Take ownership/be accountable
• Be knowledgeable
• Follow up with customers

We pledge to do our part to make the Information Technology department the model for excellent customer service; to treat all customers (internal and external) with respect and friendliness. We will take ownership of any problem that is within our power to solve and will do so with a positive and professional attitude.