As your community-owned utility provider, one of our top priorities is to keep your personal and financial information safe from scams and fraudulent activity. We follow procedures that regulate how we communicate with you, take payments and manage delinquent accounts, including the following...
The City of Roseville, in collaboration with area law enforcement agencies, utilities and schools, is hosting several Roseville locations for a one-day free drop-off of unwanted or expired medications. The event is sponsored by the U.S. Drug Enforcement Agency and provides a safe and convenient way to properly dispose of these medication.
Due to persistent drought conditions, the City of Roseville has announced mandatory water use restrictions of 20 percent for its residential and commercial water customers effective immediately.
The water use reductions also require commercial water customers to reduce their outdoor irrigation by 30 percent, bans the washing of cars without a water nozzle or without going to a commercial car wash, prohibits washing of hardscape surfaces unless for health and safety purposes, and prohibits water waste.
“Although our recent storms were welcome, we are still in a drought and the coming months may prove to be challenging with the record low precipitation and snow pack that we have received,” said Ed Kriz, Environmental Utilities Director.
Due to increased precipitation in recent weeks, the City of Roseville has turned off its groundwater wells. They will remain off until further notice.
"Balancing the water supplies we have available from these latest storms against the cost to operate the groundwater wells, we feel we can suspend the use of the wells for now," said Roseville Environmental Utilities Director Ed Kriz.
As a community we are facing one of the driest years on record. The water level of Folsom Lake, Roseville's primary water supply source, is at a historic low. Governor Jerry Brown has declared a statewide drought emergency.
To help Roseville achieve sustainability in the upcoming months we are asking our community to voluntarily reduce residential and commercial water use by 20 percent.
Our customers efforts to conserve during these dry times is critical in helping us maintain our already low water supply. Most residents and businesses receive their water from the City of Roseville and the customer links below relate to City water customers. Some Roseville residents in Stoneridge and in a small area north of Stanford Ranch Road and east of Highway 65 receive their water from the Placer County Water Agency, some Roseville residents east of Sierra College Boulevard receive water from San Juan Water District, and some Roseville residents on the border of Citrus Heights receive water from the Citrus Heights Water District. For those customers, please contact those agencies with questions related to your home or business water usage and water-conservation programs they offer to customers.
Customers served water by the City of Roseville have received an automated phone message from a regional mass-notification system with the caller ID (999) 999-9999 either Thursday, January 23 or Friday, January 24 with notification of groundwater well activation.
When you receive a call, answer it and once you’ve heard the message, press 1 to acknowledge receipt of the call. This will ensure you are not called repeatedly.
If you would like to report problems with the mass-notification system, please email email@example.com and describe the issue and the phone number involved.