Outages


The temporary loss of power due to weather, accidents or maintenance in Roseville Electric’s service area is uncommon.  Roseville Electric has been recognized by PA Consulting Group’s Reliability Award as the most reliable electric utility in the nation for a utility of its size every year since 2000.

Roseville Electric will have scheduled outages for crews to perform routine maintenance and upgrades to the electric distribution system. Roseville Electric makes every effort to inform customer’s 2 days prior to scheduled outages unless urgent maintenance is required.

Unscheduled power outages can occur during major storms, extreme weather (hot or cold), or when electrical distribution equipment is unexpectedly damaged. To report an outage, call Roseville Electric’s hotline at 774-5428. Crews are on standby to restore power.

For all other emergency or life threatening calls dial 9-1-1

WHAT TO DO AND NOT TO DO WHEN THE POWER GOES OUT
Stay safe by following these simple tips:

DO’S:

  • Do turn off major appliances and computer equipment to prevent damage from possible power surges when the power is restored
  • Do use your portable radio to listen for updates
  • Do try and leave the refrigerator and freezer doors closed to keep food as fresh as possible
  • Do make sure your pets have plenty of water and food
  • Do leave one light fixture on so you know when the power has been restored
  • Do drink plenty of water in hot weather, even if you don’t feel thirsty to avoid dehydration
  • Do eliminate unnecessary travel, especially by car as street and traffic lights may not be operational.

DON’TS:

  • Don’t panic
  • Don’t call 9-1-1 to ask about the power outage – this is an emergency line only
  • Don’t use candles – they are a fire risk!
  • Don’t use a gasoline or diesel powered generator or barbeque indoors. Always read the instruction manual before using
  • Don’t approach any downed power lines – they may still be live

POWER HAS BEEN RESTORED – WHAT DO I DO NOW?
The power is back on. Here are a few things to consider doing right away:

  • Restore power to your house slowly to avoid overloading the power grid
  • Turn off any generation equipment you may have been using during the outage
  • Check on neighbors that may require help when getting their home back in order
  • Replenish your emergency kit
  • Check your home’s security system to ensure proper function
  • Inspect your home for any damages that may have occurred during the outage (fallen tree limbs, water damage, etc.) Inspect your perishable food items. Depending on how long the power was out, you may need to discard several items see http://www.fda.gov/Food/ResourcesForYou/Consumers/ucm076881.htm
  • Reset television, microwave, oven, and clock radio timers

HOW CAN I PREPARE FOR A POWER OUTAGE?
It is always a good idea to assemble an emergency kit incase of any natural or man-made disaster. Here are a few recommendations of items to have in your kit for when the power goes out:

  • Flashlights with fresh batteries – never use candles!
  • A portable, battery-powered radio
  • At least one gallon of water and some non-perishable food items
  • A wind up or battery-powered clock
  • A manual can opener
  • A corded telephone (portables will not work when the power is out)
  • Plenty of blankets and warm clothing

It is also advisable to put together an emergency plan for your household. Some of your emergency actions may include the following:

  • Know how to assist family members and neighbors who may be vulnerable to extreme temperatures if the power is out for a long period of time
  • Have a back-up power supply in place if a member of your household depends on life support or other medical equipment
  • Know how to manually open and close your garage door
  • Protect your sensitive electronic equipment by installing surge protectors
  • Make sure your smoke alarms have fresh batteries
  • Identify the equipment in your home that will not work without electricity. Some of these items may include: electronic ignition devises on stoves, HVAC units, and gas clothes driers