Can you explain the demand charges on my electric bill?
Demand charges apply to your highest amount of consumption, averaged within a 15 minute period, during the billing month.
Does Roseville Electric allow payment arrangements on my electric bill?
Yes. Call City of Roseville at (916) 774-5300 before the expiration date of the past due notice or e-mail finance@roseville.ca.us to arrange your payments. It will be necessary to come into the utility office to sign a payment agreement.
Does Roseville Electric provide a discount for use of life support equipment?
You may qualify for a medical rate discount if a full-time resident of the household regularly requires the use of life support equipment and you meet certain income guidelines. To receive this discount, a doctor must certify the special energy needs of the patient. Call (916) 774-5300 for an application or e-mail finance@roseville.ca.us for more information.
Utility Billing Assistance Programs Does Roseville Electric provide discounts on electric bills for low income households?
Yes. Visit the utility rate assistance page for more information. There are several local organizations that offer utility bill assistance to low income residents. Project GO administers the HEAP (Home Energy Assistance Program) Program. Call 1-888-524-5705. St. Vincent de Paul can be reached at 916-781-3303 and the Salvation Army can be reached at 916-784-3382.
Utility Billing Assistance Programs Does Roseville Electric repair streetlights?
Roseville Electric repairs streetlights. If a streetlight is malfunctioning, contact Roseville Electric. In order to provide better street lighting, Roseville Electric has an on-going streetlight retrofitting program.
Phone:79-POWER
Fax:
Does Roseville Electric require a deposit on all business accounts?
It is our policy to obtain a deposit from all applicants who have not established credit with the City. New businesses are given a 30 day grace period. After that time, a deposit is required based on 2-1/2 times the amount of the highest bill for the 60 day period. The deposit can be deposited in a CD deposit in the name of the City of Roseville. The deposit is returned to the customer after a period of one year. A letter of credit will be accepted in lieu of a deposit. For more information contact Utility Services at the number below.
Phone:(916) 774-5300
Fax:
Does Roseville Electric trim trees above power lines?
Roseville Electric will trim trees when it is determined to present a problem. To request an inspection, contact Roseville Electric. This service is offered at no cost.
Phone:79-POWER
Fax:
Does the City of Roseville have electronic payment options?
Payment through your bank: Many banking institutions will pay your electric bill directly. Contact your bank for information.
Credit card: Payment can be made with your credit card by calling (916) 774-5300 or going to the City of Roseville Utility Service Department at 311 Vernon Street. E-mail finance@roseville.ca.us for any addiational assistance.
ABD: The City of Roseville now offers Automatic Bank Draft (ABD) for our customers. ABD is a direct debit program that works with the customer’s bank to withdraw funds automatically on a recurring monthly basis for utility bill payment. Please see the utility payment page for more information.
During a power outage, how do I protect my appliances?
During an outage, turn off all major appliances such as washers and dryers. Unplug all sensitive electronic equipment such as television sets, VCRs, microwaves and computers. This reduces the electrical demand when power is restored and reduces the chance of damage caused by electrical surges. To know when the power has been restored, leave a few light switches on.
How can I check the amount due on my bill?
Account information is available by calling our automated customer service number at (916) 774-5300. (To email the City of Roseville Finance/Utilities Department, use finance@roseville.ca.us.) Please have your account number available.
How can I get a duplicate bill?
Call Utility Services at (916) 774-5300 or e-mail finance@roseville.ca.us to obtain a duplicate bill.
How much energy does a compact fluorescent light bulb save?
Compact fluorescent lights save you approximately 75 percent of the energy and last 10 times longer than a comparable incandescent light bulb.
I am adding equipment and need more power to my business site. How do I get this done?
For assistance in upgrading your electric service, contact the appropriate numbers listed below:
Roseville Electric (916) 79-POWER
(email: rosevilleelectric@roseville.ca.us)
- A representative from Roseville Electric will inspect your electric panel and submit a drawing to the Building Department indicating electric requirements.
City of Roseville Building Department (916) 774-5332
- Obtain necessary building permits.
- Following installation of your new panel by your electrician, contact the Building Department to obtain inspection.
I am planning to move. How can I get my electric service transferred to my new address?
Call (916) 774-5300 or e-mail finance@roseville.ca.us at least five working days before your scheduled move date. You can also transfer your water, sewer and refuse service at the same time.
I am planning to relocate my business. How can I get my electric service transferred to my new address?
Call City of Roseville Utility Service at the number below.
Phone:(916) 774-5300
Fax:
I don't believe my meter was read correctly. Can arrangements be made to have the meter re-read?
Yes. Call (916) 774-5300 or e-mail finance@roseville.ca.us to request a re-read of your meter.
If my power is disconnected due to non-payment, what is the charge for reconnection?
Reconnection during office hours - $25.00 reconnection fee
Reconnection after office hours - $75.00 reconnection fee
Returned check charge - $25.00
Fee for cut-off at the pole due to inaccessible electric meter - $30.00
My electric bill is too high. Can Roseville Electric assist me in finding ways to reduce my bill?
Yes. Roseville Electric can provide suggestions on ways to save energy and provides free energy audits. For more information, e-mail rosevilleelectric@roseville.ca.us or call (916) 79-POWER.
Should I be concerned with overhead power lines?
In recent years concerns have been raised about the possible health effects of electric and magnetic fields (EMFs) from appliances, home wiring, and power lines. Numerous studies on this subject have been done throughout the world with results that are often hard to interpret and sometimes conflicting. While no one has proven that exposure to EMFs is harmful, many questions remain about how these fields, especially magnetic fields, might affect the human bodies.
By calling 79-POWER or e-mailing rosevilleelectric@roseville.ca.us, you may request a free copy of "Your Guide to Understanding EMF" or request an on-site EMF measurement.
EMFs Explanation What conservation incentives does Roseville Electric offer for my business?
Roseville Electric offers rebates for a new construction project or for retrofitting an existing business. Visit the link below for more information.
For more information, email rosevilleelectric@roseville.ca.us or call the number below.
Phone:(916) 774-5624
Fax:
Business Construction Programs What number should I call to report a broken light?
79-POWER
What types of energy conservation rebates are offered by Roseville Electric for residents?
See our residential rebates page.
Residential Rebates When is my bill considered past due and do I have to pay a late fee?
Your bill is due and payable upon presentation and is past due if not paid within 21 days after the bill date. Payments received after the due date will be subject to a $10.00 late charge.
Where can I pay my electric bill?
You can pay your electric bill in person or by mail to:
City of Roseville
311 Vernon Street
Roseville, CA 95678
Go to www.roseville.ca.us/billpay to pay your bill online.
Who regulates Roseville Electric?
Roseville Electric is regulated by the Roseville City Council. The Roseville Public Utilities Commission meets the fourth Tuesday of every month and can be viewed on Comcast Channel 14 or SureWest Channel 73. The five-member commission serves as an advisory board to the City Council.
Will Roseville Electric replace broken breaker switches, repair internal electric wiring or service electric appliances?
Roseville Electric does not replace parts or make repairs on customer-owned equipment or wiring.
| 
